FAQ

Return and Refund Policy

VILL OKSE - Premium Leather Goods and Accessories Online Store has a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at villoksesales@gmail.com. If your return is accepted, we will arrange the reverse pickup. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at villoksesales@gmail.com.

Damages and issues 
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges 
The fastest way to process an exchange is to return the item you have, and once the return is accepted, we will ship the new product. If you opt to exchange the current product with a different product, you will have to pay differential amount if any. Likewise, if the differential amount is less, we will refund you this amount. We do not accept exchange request on international order.

Refunds 
We will notify you once we have received and inspected your return, and let you know if the refund is approved or not. If approved, you will automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

How long will it take to get my order?

Do you ship internationally?

Yes, we ship internationally. Once the order is shipped, the customer will receive the AWB at their email address which they have provided at the time of the order. The international orders are dispatched through UPS, FEDEX or DHL whichever carrier is available and fastest.