Shipping & Returns

Shipping Policy

We provide free shipping on all orders within India.

International Shipping

We ship to all international destinations for a fee of Rs. 1,100.00 to Rs.2,200.00 per small products and accessories depending upon the zone as per DHL guidelines and for Rs. 1,690.00 to Rs.3,000.00 per bags depending upon the zone as per DHL guidelines. Delivery times vary based on location, but most are delivered between 10-15 days of the order being confirmed. We offer Free Shipping on International Orders if the Order Value is above or Rs. 13,000.00

Unable to Deliver

If you are not available to take delivery when our courier partner attempts to deliver your order, the courier service will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfillment center. In case of a prepaid order, a refund is issued to the original payment method.

Return & Exchange Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at villoksesales@gmail.com. If your return is accepted, we will arrange the reverse pickup. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any Return question at villoksesales@gmail.com.

Exchanges 
The fastest way to process an exchange is to return the item you have, and once the return is accepted, we will ship the new product. If you opt to exchange the current product with a different product, you will have to pay differential amount if any. Likewise, if the differential amount is less, we will refund you this amount. We do not accept exchange request on international order.