Frequently Asked Questions

VILL OKSE was established in the year 2017 in the vibrant city of Kolkata, India. Located in the bustling city of Kolkata, India, VILL OKSE has been a trusted provider of top-notch goods since 2017.

At VILL OKSE, we have an uncompromising commitment to provide you with the highest quality products. When you buy from our official online store, you will receive genuine leather accessories from the brand house, a sterling example of our reputation in dependability and reliability.

If you want your VILL OKSE genuine leather product to be repaired, send us the product to our flagship company - N S Lederwaren, 22/2, C N Roy Road, Kolkata 700039, WB, India. Please note, before you send the product you need to notify us through an email at villokseglobal@gmail.com

We accept the following payment modes.

• Credit Card (Visa or MasterCard) • Debit Card • UPI payments

All online transactions are processed using payment gateways. This secure online payment gateway encrypts your banking details and provides a secure host environment for transaction.

Our e-Customer Care Personnel endeavor will respond to your query within 24 hours exclude public holidays and weekends.

Due to varying screen calibrations, some color differences are expected. Our technical team works to ensure the displayed colors closely match the actual products across all devices.

Simply click on the Sign Up button at the top right corner of your screen to create an account and begin your shopping experience. Order history and account information can view in the account dashboard.

If the product that you are interested has ran out of stock, please subscribe to Notify Me button at product page or you may email us at villokseglobal@gmail.com. We will notify you as soon as the item is available again.

We are unable to cancel, combine or modify to an order once it has been placed as it immediately starts going through our ordering process even if it has not been shipped yet. If you need to make any amendments, please email us at villokseglobal@gmail.com for assistance.

We cannot guarantee that we can rectify the issue in time, you can have our assurance that we will do our utmost ensure your shopping experience remains a pleasant one.

All orders are shipped from India. If there’s any customs or import duties are charged when the parcel reaches its destination country, these charges shall be borne by the recipient of the parcel.

At VILL OKSE, we offer a complimentary free delivery with any of purchase. If there’s any customs or import duties are charged when the parcel reaches its destination country, these charges shall be borne by the recipient of the parcel.

Standard delivery 5-6 business days. For international orders, from India usually take 4-8 business days as it ships from India. Delivery time may take longer during public holiday and weekends.

We regret that our courier partner company does not deliver orders to postal box addresses.

When you place an order you will receive an order confirmation email, which will contain your order number. This information will also be available on your villokse.com account if you have registered with us. Please note that this email is only to acknowledge that your order has been received and is not confirmation that your order has been processed. Once your order has been shipped, we will send you a shipment confirmation email confirming your order.

You will find a tracking code in the Shipment Confirmation email, click on the tracking code to check the status of your shipment. Kindly note that tracking data may take up to 24 hours to be updated.

Please use our Track Your Order Page to track your parcel.

Your items will arrive in separate parcels if you had placed orders separately. But if they were part of a single order, please reach out to us at villokseglobal@gmail.com, our e-Customer Care Personnel will assist you.

f you are not satisfied with the product that you have purchased (change of mind), you may return it within 2 days of delivery (local and international orders) for a Product Replacement (exchange) or Online Credits (90 days validity) that can be utilized in your next purchase. Sale merchandise / Deals merchandise are not entitled for return and exchange.

We ask that the returned product be in unused and new condition with the original packaging intact and accessories. Kindly contact our e-Customer Care Personnel at villokseglobal@gmail.com to indicate your return & exchange intention.

Please re-pack the unused product(s) you wish to return in its original packaging, original receipt and free gift inside the package (if any).

Please read our refund policy & Shipping & Return Policy.

When your order arrives, please inspect the packaging for any damage that may have occurred during shipment. If damage/ faulty/incorrect items occurred to the item(s) in your shipment, please contact us via email at villokseglobal@gmail.com within two (2) days from the date of order delivered together with supporting evidence and order number so that we can work with you to resolve the issue promptly. We ask that the returned product be unused and unworn condition, with the original packaging intact and accessories. Our e-Customer Care Personnel will make the necessary arrangements to rectify the unfortunate error.

Once the returned items have been received and verified, we will notify you via email. Refund process may take up to fourteen (14) working days when faulty or incorrect item received. Meanwhile, for Online Credit will refund into your villokse.com account within 3 -5 working days if applicable.